Starbucks meets some of the conditions which are necessary to be considered part of a perfectly competitive market. Those conditions are as follows (Morris & Sayre):
1. Many small buyers and sellers all of whom are price takers
2. No preferences shown
3. Easy entry and exit by both buyers and sellers
4. The same market information available to all
Starbucks cannot be considered to be in the type of market that is considered perfect competition by economists because they don't meet all 4 conditions. One of the conditions that is not met is number two, that no preferences are shown. Starbucks charges more than most coffee shops and one of the main reasons they continue to sell their coffee is because certain customers prefer Starbucks as opposed to other shops.
The competition is strong in the coffee industry and in order for Starbucks to continue to succeed, they must come up with new and innovative ideas to meet demand and carve their place in the market. Unfortunately some of the new ideas did not mesh with one of Starbucks main goals, which is to show that they provide more than a cup of coffee; they provide an experience. The video below shows a few customers who feel they got more than coffee from Starbucks (http://www.starbucks.ca/about-us).
In 2007 Starbucks chairman Howard Shultz wrote a memo regarding Starbucks changes. They were losing their individuality and becoming like every other coffee chain (Shultz, Howard). He felt that it was necessary for Starbucks to realign their business practices to bring back the Starbucks experience.
Starbucks struggled to find the balance between trying to give customers an experience when they enter the store and keeping up with the demand. In addition, the economy became very turbulent which eventually led to Starbucks announcement in 2008 that it would be closing 600 stores (Allison). Because of Starbucks rapid growth, change in consumer demand and the state of the economy, they experienced diseconomies of scale.
The store closures had a large impact on costs and profits for the coffee chain. In an article by Melissa Allison, she wrote “Starbucks said the store closures will lead to pretax charges of about $328 million to $348 million, including $8 million in severance costs and $120 million to $140 million in lease-termination costs and future lease obligations (Allison).” The short-run costs are extremely high but they made the best decision when considering the long-run costs. By choosing to close the underperforming stores, they increase profits in the long-run.
Over the years, Starbucks has been criticized for the prices they charge. The question is, if Starbucks is too expensive, why do customers keep returning? How can Starbucks manage to charge such prices without losing customers to other, less expensive coffee chains? The answer is that among other things, they have been successful in creating a Starbucks experience and customers continue returning for the experience. Rachel Hennessey wrote an article about why Starbucks exceeds despite market shortcomings and she agrees that part of the success lies in the fact that customers like the ambience. She wrote “When you enter a Starbucks store, you will notice a rich warm color scheme, alternative music, organic-looking art, and baristas in green aprons (Hennessey).”
If Starbucks were to lower their prices, the quantity demanded would increase. This would drive the quantity supplied to increase as well. Eventually the market would adjust and a new equilibrium would be reached.
Allison, Melissa, Starbucks closing 5 percent of U.S. stores, http://seattletimes.com/html/businesstechnology/2008028854_starbucks02.html
site accessed on October 27, 2012
Hennessey, Rachel, 3 Reasons Why Starbucks Still Shines, Despite Market Shortcomings,
http://www.forbes.com/sites/rachelhennessey/2012/08/06/3-reasons-why-starbucks-still-shines-despite-market-shortcomings/
site accessed on October 28, 2012
Morris, Alan; Sayre, John, Principles of Economics, p. 261
Schultz, Howard, Starbucks chairman warns of "the commoditization of the Starbucks experience",
http://starbucksgossip.typepad.com/_/2007/02/starbucks_chair_2.html
site accessed on October 27, 2012